Water & Sewer

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Water & Sewer Utility Service Information

Water and Sewer Utility Services Application Form

Public Notice - Utility Bill Rates 2020
Bill Explanations  

To schedule a connection, disconnect or repair to your service, please contact:
Public Works & Planning
100 Brunswick Street
Phone: 306-728-6865
For more information regarding your utility bill, please contact:
Mark Johnson, Utility Billing Clerk
430 Main Street
Phone: 306-728-6850

Water & Sewer Utility Billing Information

Residents of Melville receive monthly water and sewer utility bills. Effective January 1, 2020, the utility rates are as follows:

Water Sewer
Basic monthly water service charge of $55.12
Plus $2.492 per cubic metre of water used
Basic monthly sewer charge of $13.33
Plus a charge of 53.4% of the total water used
In addition to the water and sewer charges, there is also a monthly environmental levy of $9.00, monthly garbage charge of $20.00 and a monthly infrastructure levy of $25.00 included with the billing for water and sewer.
Please note that the minimum charge for a monthly utility billing without any water usage is $122.45.

Water & Sewer Utility E-Billing Information

E-billing Application Form - Printable version (If you prefer to submit your form directly to City Hall) 

If you are not receiving emails this link could help! 

Conserving Water

Ever wondering how you can conserve water in your home? Click the link below to find out!

Waterworks Annual Information

Hard copies available at City Hall.

Water Treatment Plant

The City of Melville purchased the raw water reservoir (Crescent Creek Reservoir) from Canadian National Railway in 1958. The Dam was built in 1921. The City built the water treatment plant in 1959, the water treatment plant has had several upgrades since 1959.
In 1977 a 4546 cubic metre storage reservoir was added next to the water treatment plant to provide treated water during peak times. in 1979 the Crescent Creek Reservoir was expanded to its present day capacity of 4,406,000 cubic metres.
In 1983 the water treatment plant was expanded to include a new package treatment plant that would treat more water for the city's demands. This new plant removed many years of water restrictions.
The surface water supply was prone to drought conditions, so in 1989 the City of Melville drilled a new well near an old well site west of the city. In 1990 Canada's first Electro Dialysis Reversal (EDR) treatment plant began desalination of well water. This EDR treatment plant was designed as a drought proofing during low water years in the surface water. Because the water quality was far superior to the surface water the City decided to run this plant 24/7 and use the surface water during higher demand times.
The well water quality after treatment is excellent, however, the City only had one well and a treatment system that is limited to a specific quantity. The city decided to do further investigations into drilling a second well and treatment facilities to decrease the reliance on surface water. In 2003 the city drilled a new well with piping and treatment plant to follow.
The water treatment plant has a rated capacity of 6134 m3/day surface water and 1900 m3/day well water for a combined capacity of 8034 m3/day. The overview shows three plants; plant one is the original plant built in 1959 its operation is limited to filtration only because of capacity, plant two is the package plant built in 1985 and is fully functional, plant three is the EDR desalination plant built in 1990. Also included on the overview are pumps, storage, and a distribution system.
Water Supply
The City of Melville has two sources of supply wells and surface water. The two wells are situated just West of the City along Highway #15; one well was constructed in 1989, while the second was constructed in 2003. Surface water supply is from the Crescent Creek Reservoir approximately two kilometers West of the Water Treatment Plant. The reservoir covers an area of over 1,600,000 square metres, the reservoir's deepest portion is ten metres and has a total storage capacity of 4,406,000 cubic metres. During the winter months the reservoir is aerated primaril to maintain the planted fish population. The lake is a popular angling area noted for its perch and pickerel catches.
Water Treatment
The Water Treatment Plant is rated as a Class 4 (highest) facility according to the Water Security Agency. There are three other facilities with this rating. The treatment plant supplies treated water to the City of Melville and surrounding rural customers.
Well water is pumped from the Hatfield aquifer to the EDR treatment system. Iron and manganese are removed using potassium permanganate and manganese green sand filters. The EDR desalination process removes approximately 75% of dissolved minerals. The wastewater is pumped down a disposal well.
Surface water is pumped from the Crescent Creek Reservoir and is pre-treated with carbon and potassium permanganate. At the treatment plant water is treated with aluminum sulfate and poly electrolytes to remove colour and turbidity. After clarification and filtration caustic and chlorine are added to adjust pH and disinfect water prior to storage and pumping to the distribution system. The water tower is part of the distribution system and provides a constant water pressure.
The average consumption for each person per day is about 400 lpcd ( litres per capita per day). The average water pumped per day to the city is about 1900 cubic metres.
Treated well water and surface water are mixed at the treatment plant. On an annual average the mixture of well vs surface water is 60% vs. 40% respectively. However, there are times when operational and maintenance requires one or the other to run more often. During summer months surface water is used to supplement the well water more due to higher water demands.
Water Distribution
There is more than 36 kilometres of pipe in the city's distribution system. The size varies from 50 mm (2 inch) to 400 mm (16 inch) pipe. Pumps distribute water from the water treatment plant to the distribution system and the water tower at the same time. When the water tower is full the pumps stop. The water tower`s height (47 metres) provides water pressure throughout the distribution system. The distribution system end with a service line from the water main to the customer's house. Customers have a curb valve, usually on the property line, and a metre valve just prior to the water meter.
Water Meters
Water meters are the last part of the City of Melville's distribution system, however it is usually the first thing that the customer notices. The water meter is an important part of the system as it accurately measures water that you, the customer use. Each water meter has its own identification and serial numbers. Almost all meters have a wire attached to the top that extends outside so that the meter readings can be taken without entering the customer`s residence. Residential meter readings are taken every two months.
Example of standard 5/8'' Meter pictured below:

Example of larger 3/4'' Meter pictured below:


Q. How are germs/bacteria that can make me sick kept out of water?
A. In Melville a disinfectant called "chlorine" is added to the drinking water to kill germs. The application of chlorine is controlled so that it is not harmful to humans.
Q. Why does my water smell like Javex?
A. That smell is the chlorine added to water to disinfect and kill germs in water. Chlorine is the most common chemical for this in Canada. Chlorine is 100% while Javex is approximately 5%. Saskatchewan Environment has regulations that control the amount of chlorine added to water. The amount of chlorine must meet minimum standards at the water treatment plant and also at the furthest point in the distribution system. So, sometimes to make sure chlorine gets to the farthest point we add more to meet regulations.
Q. Why does my water smell like slough?
A. The City of Melville has two sources of water; well water and surface water from the City's Dam. Surface water is prone to algae growth during the summer months. We disinfect the water with chlorine. The chlorine reacts with the algae to produce these odors. It is very difficult to remove the odors once they are formed. The city used as much well water as possible to limit this problem. Some suggestions to improve taste in water are: store water in a plastic container in the fridge, boiling water for five minutes then let it cool, or adding a teaspoon of lemon juice or a lemon slice will improve the taste of your water.

Water Facts

~ About 30% of residential indoor water used in Canada is from toilet flushing
~ Less than 3% of water produced in a water treatment plant is used for drinking
~ Canadians on average use 326 litres of water each day for household and gardening purposes; Melville’s average is 395 litres.
For more information regarding water treatment contact:
Dale Heshka, Manager, District Operations
Phone: (306) 728-6870
E-mail: dale.heshka@saskwater.com